If you require any information regarding your Casino Account, or you encounter any problems, we will be pleased to assist you. All of our Player Support Team has been highly trained to provide the personalized, professional service you expect from leading casinos worldwide.

Our Player Support Team is available via e-mail, phone and chat 24/7/365. Please use one of the options below to get in touch with us. We are committed to exceeding all customer expectations and ensuring we provide the best support possible and help you immediately.

LIVE CHAT SUPPORT // INSTANT SUPPORT!

To chat with us, log into your Casino Account and select "Help" from the top menu, then select "Customer Support" and "Live Chat." All requests will be answered immediately.

E-MAIL SUPPORT

You can reach us by e-mail at: [email protected]

PHONE SUPPORT

You can reach us on the phone using following numbers:

• North America: 1.866.733.5489 (toll free 24/7)
• Austria: 800291086 (between 15:00 to 23:00)
• Belgium: 80071022 (between 15:00 to 23:00)
• France: 800904063 (between 15:00 to 23:00)
• Germany: 8001890438 (between 15:00 to 23:00)
• Italy: 80788288 (between 15:00 to 23:00)
• Japan: 531160564 (between 22:00 to 06:00)

FREQUENTLY ASKED QUESTIONS

SAFETY CONCERNS AND PRIVACY POLICY

Is my real name available for other players to see?

We will never expose any of your personal information to other players - your privacy is guaranteed.

Do you sell lists of players to third parties for promotional or other purposes?

Our Customer Information Policy pledges that any details disclosed by the player will not be sold or distributed to a third party. You can rest assured that no one will annoy you with any form of solicitation.

Can other players access my account?

The system is password protected, this authenticates the player's identity before any account information or transactions can be accessed. You and our support team are the only ones with access to your account information. Do not reveal your user name or password to anybody.

 

GAME FAIRNESS AND ODDS

What are the odds of the games?

Our Casino offers the same odds to those found in Las Vegas. Our extensive selection of video poker games offer up to 99% paybacks.

 

GETTING STARTED

Simple Download and Installation instructions:

Can I play the games for free?

Yes. Oceans Casino is free for you to play with no obligations for as long as you wish.

How do I get free credits?

From the casino software, click on "Free Play"

How can I be assured of a fast customer support response?

Our support team is here 24/7 to serve and assist you. You can choose the method that’s most convenient to your needs. Please see above for all contact details. We can guarantee that a member of our team will deal with your query quickly and professionally. You can help us provide top quality service by providing your user ID and any relevant information when submitting your question.

 

TECHNICAL ISSUES

What are the recommended minimum system specifications?

The system requirements are as follows:

I try to login but I can't connect to the casino server. What is the problem?

Make sure to write down your User Name and Password properly. Make sure your computer is connected to the Internet. To test your Internet connection, start your preferred browser (ex: Netscape or Internet Explorer) and try to visit any website (ex: www.yahoo.com). Please Note that all User IDs and Passwords are case sensitive and need to be entered exactly as when you registered. As well, please be aware as to whether or not your ability to connect to our servers may be being affected by a Firewall, or any other security measures which may be implemented on your computer, or the server which your computer receives its Internet connection from. If you are connected to the Internet and you still can’t login to our Casino Server, please contact our Customer Support Team stating the casino that you were attempting to connect to and the exact error message that you received.

Do I have to call overseas to play at your casino?

You do NOT need to call overseas to play in our casino. All you need to do is connect to the Internet in the way you usually do to browse the web. We guarantee that you won't receive any hidden telephone charges as a result of playing in our casino.

I press deal and the card is dealt but does not flip over?

This problem is caused by excessive Internet traffic. If traffic is too busy, the signal from the server will not be relayed to your software. In such a case, the card will not turn over because it has not received the message telling it what card was dealt. If you close the program, you will be refreshed to the last known position.

I was in the middle of a game and I lost the connection, what happened to the game?

We take great care to make sure that our servers offer the highest level of reliability to our players. Most of the time if you lose your connection to the games the error occurred somewhere between your computer and our server.

Our server always records the game results, regardless, even if the connection was lost between your computer and our server, the game results will be accurately recorded.

 

PASSWORD AND ACCOUNT INFORMATION

How can I change my "Account Info"?

In order for you to change or Update your account information simply log into our casino and then click on the options menu (the check mark on the top left hand side of the screen). Next click on "Modify My Account", and you will be able to update your mailing address and e-mail address.

For security reason you are unable to change your name in the database. If you have legally changed your name, we suggest that you inform support and register another account with the casino.

 

PLAYER SUPPORT TEAM

How do I contact the Customer Support Team?

Please see above for all details on contacting us via e-mail, phone & chat.